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Terms of use

Terms of use and shipment.

Please read the entire agreement, you can always contact us if you have any questions. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us. Thanks for your patience!

If you have any questions, please contact us.


“” sees it as a duty to deliver you valuable products at reasonable prices. However, all of the products and services we offer are experimental and intended for the “maker” community. These products are not tested by independent laboratories like and should only be used by people who understand the risks. The products offered can be used to make machines of which nor the performance nor proper or safe operation can be guaranteed, as they are the sole responsibility of the experimenter that applies these products in their projects. We strive to contribute to assembly instructions, which the user may, or may not decide to follow. Assembly instructions are only partly provided by us and may include contributions made third parties. We cannot take responsibility for the safe nor proper execution of these assembly steps, nor do we accept responsibility of the functioning of the resulting assembly. strives to contribute to the documentation to support those who are using our products and kits.

Payment Terms

We accept PayPal. The order will not ship until the payment is received and ‘clears’. For PayPal eCheck, we will not ship until the payment clears. Due to potential fraud and misuse, we may decide not to ship an order, or request additional verification information for  PayPal payments.

Shipping and Processing Terms

We can’t add or remove any item to an order that has already been placed. Orders won’t be combined, before or after they’re placed; please put all your items in one order. Please check your shopping cart carefully before checking out and paying.

We strive to ship orders are soon as possible, however we do not guarantee specific delivery or shipment dates. Each order takes a minimum of 10 day. Orders are shipped to the delivery address noted in the customer order. This address is noted in the email sent to the customer upon ordering and is also available in the account order history. For international orders, you are also responsible for any tariffs, taxes, fees, VAT, duties due upon receipt.You are responsible for filing any claims with carriers for damaged and/or lost shipments.  A customer may expect that we ship items that were in stock at the moment of purchase to be shipping within 30 days, unless these items are bought as part of a pre-order or are bundled with a pre-ordered item. In the exceptional case that items cannot be shipped in this period, we will contact you beforehand to try to arrive at an agreement on how to process, including the option to cancel the order. In case we send out a substitute product instead of the originally ordered product, we will pay for the costs of returning that product when requested. Such a request has to be sent to us within 14 days, and the product has to be in an undamaged and unused state, and we should be consulted for the courier service that is selected for the return.
We strongly encourage using a traceable shipping method. Use of non-traceable shipping is at customer’s own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, loss or damage stemming from shipments sent to incorrect, invalid addresses or correct addresses. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. We are not responsible for damaged or lost packages shipped via untracked parcel services at any time and under any circumstance.
Not all packages are insured. For DHL, packages are insured and claims may be filed almost immediately, but its best to wait a few days. For other parcel services that are un-tracked, no insurance is offered.  Claims for lost or damaged packages must be filed no earlier than 21 days after shipment and before 90 days. For international packages, claims must be filed between 45-90 days except for Italy which is 60-90 days.

Accuracy of Information

We attempt to ensure that all the information included on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Validity of offers

Unless stated otherwise, offers are valid for up to 14 days.


We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never sell or give any of your information to any third-party or send you any unsolicited advertisements. NEVER!

Revisions to these terms of service

These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current terms of service because they are binding on you. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this Web Site.


You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

Please Note – Before you begin any electronics project…

Technology, the laws, and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment.

Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos do not depict safety precautions or equipment, in order to show the project steps more clearly. These projects are not intended for use by children.

Always check the webpage associated with each project before you get started. There may be important updates or corrections!

The United States Fire Administration (USFA) has a guide and many simple steps you can take to prevent the loss of life and property resulting from electrical fires. Click here to read them!

Returns and warranty

A customer may return a tangible product within at least 7 days, as long as it is unused, unopened and in the same condition as received. When you want to return a product, please contact us for details or see the last paragraph of this page for our address.

Defective products manufactured in house will be replaced within 10 days of receipt, with the same item. All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned, to the Ultimaker store at the address listed on your order invoice. The Ultimaker shop will not accept goods that have clearly been used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge or assembly error on the customers part, no refund will be made, but the goods will be returned to the user at their expense If there is evidence that the product has been modified or that a fix has been done on it, the Ultimaker store will not be made responsible and therefore will not provide an exchange. For other products distributed but not manufactured directly by the (i.e. Arduino’s, Stepper motors,etc), we will ship a replacement item for the defective part within 14 days of delivery confirmation. The item must be as it was shipped, with no modifications, original packaging and contents. Order cancelations/refunds apply with the following conditions: 1. – When we cannot longer provide one or more items of the actual order (i.e. discontinued parts). 2. – When one or more items of the actual order are not expected to be shipped within 30 days or more. 3. – When one or more items of the actual order is marked as In Stock but was actually Out of Stock. Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. RMAs are required for returns.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Cambodianhandicraft. The collective work includes works that are licensed to Copyright 2012, , ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cambodianhandicraft or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names belong to their respective owners.

Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, Ultimaker reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.


Your use of this site shall be governed in all respects by Cambodian law, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of shall be in a Cambodian court. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of  products) must be commenced within one (1) year after the claim or cause of action arises. failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However,  reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.


You agree to indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with Ultimaker, Ultimaker has no control over these linked sites, all of which have separate privacy and data collection practices, independent of These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

You can contact us by e-mail at: You are kindly asked to contact us before returning an item, for the following reasons:

  • We may be able to provide revised instructions on how to use the product or circumvent the problem you may be having
  • You may not need to send it back to us, sending us a photo of the defective item might be enough
  • So we can select a logistics partner of our choice that will handle the package. In this case we can choose to pay for shipping the return.